Privacy Commitment

At Burningchilly, protecting your privacy and personal data is a top priority. This document describes the methods we employ to collect, handle, and safeguard your information. By engaging with our website or making purchases, you agree to the practices outlined herein.

1. Collection of Information:

Personal Data: When you make a purchase through our site, we gather your name, email, delivery address, and payment information.

Usage Data: Our site may collect data about how you use our services, including your IP address and browser type, through cookies and other tracking technologies.

2. Use of Information:

Transaction Processing: Your personal data is used to manage and complete your purchases, from dispatch to delivery updates.

Customer Communications: We utilize your contact information to send confirmations and updates related to your transactions.

Customization: Based on your activities and preferences, we tailor your shopping experience and may offer personalized promotions and product recommendations if you choose to receive them.

Insights: We analyze aggregated data to enhance the functionality and user experience of our website.

3. Disclosure of Information:

Partners and Vendors: We may provide access to your data to reliable third parties that help us conduct our business, such as logistics and payment processing companies, under strict confidentiality terms.

Legal Obligations: We may release your information when legally required or to defend our legal rights, including ensuring the safety and security of others.

4. Protection of Data:

We apply standard security protocols to guard against unauthorized access or misuse of your personal information. Despite our efforts, the inherent insecurity of online data transmission means we cannot assure absolute security.

5. User Preferences:

Email Opt-Out: You may withdraw from receiving marketing emails by following the unsubscribe instructions in those messages or by contacting us directly.

Cookie Management: You have the option to adjust your cookie settings via your web browser's preferences.

6. Privacy of Minors:

We do not intentionally gather or solicit data from anyone under the age of 16. If we discover that a minor has provided us with personal data, we take steps to remove such information from our servers.

7. Policy Updates:

This Privacy Policy may be modified periodically. We recommend reviewing it occasionally. Continued use of our website after changes signifies acceptance of the new terms.

For any concerns or inquiries about how we handle personal information, please reach out to us at [email protected]. We are dedicated to promptly addressing your questions and upholding your privacy rights.