Returns Policy

At Burningchilly, we aim for your complete contentment with our products. If you find yourself unsatisfied with any purchase, we provide an easy return policy. Below are our guidelines for returns:

1. Return Eligibility:

Items must be in the same condition as when received, unused, and in the original packaging to qualify for a return. Custom or personalized items are only returnable if they arrive damaged or defective.

2. Time Frame for Returns:

Returns must be made within 14 days from the receipt of delivery. Contact our support team quickly to start the return process.

3. How to Return:

Email our customer service at [contact email] to get a return authorization. Re-pack the item carefully in its original box with all accompanying materials. Attach the return authorization number on the package. Return the item via a traceable mail service. Return shipping fees are the responsibility of the customer unless the return is due to our mistake.

4. Processing Refunds or Exchanges:

Upon the receipt and inspection of your return, we will process your refund or exchange. Refunds are credited back to the original payment method within 5-7 business days. Exchanges depend on stock availability; if unavailable, a refund or alternative will be offered. We do not refund original shipping charges, except in error-related returns.

5. Handling Damaged or Faulty Items:

If your item arrives damaged or faulty, please contact customer service immediately with a detailed description and photos of the problem. We will cover the costs for the return of defective items and arrange for a refund or replacement.

6. Items Not Eligible for Returns:

Some items cannot be returned for hygiene or other reasons, such as undergarments. Check the product descriptions or contact our customer service for specifics.

7. Exceptions to the Return Policy:

Items bought from third-party vendors or sellers are not covered by our returns policy. Consult the specific return policies of these third parties.

If you need more details or assistance with our return policy, please reach out to our customer support at [email protected]. We are dedicated to delivering excellent service and ensuring your satisfaction with every purchase from Burningchilly.